Absolutely! If that gives you more peace of mind we encourage you to provide detailed care instructions so that we can ensure your plants receive the best possible care in your absence.

While we generally advise to book a plant watering session every 5 to 7 days, this frequency depends on factors like plant type, pot size, season of the year and many more. When in doubt, schedule our service as frequent as you normally water your most thirsty plant. We will make sure we never over-water any plant, and only water those that need it to keep thriving until you're back home. For more personal advise on this topic feel free to contact us!

First of all, respect! You managed to turn your home into a real jungle! We would LOVE to water all your plants! Please contact us before you make a booking so we can plan ahead and take our time caring for your jungle!

Sure! If you simply love plants but have no green fingers yourself, feel free to book us anytime! Just skip STEP 2 and STEP 3 of the booking process since we don't have to exchange keys. If you prefer to outsource your watering sessions at home in Brussels on a more regular basis feel free to contact us so we can plan accordingly.

We bring everything we need to water your indoor houseplants, your outdoor plants and everything necessary for your booked add-on services. If you prefer us to use any specific equipment or products, please notify us about them on the intake form during your booking.

For plants that are hard to reach we ask you to provide any necessary equipment for us to safely reach your plants.

Your keys security is our top priority! We handle them with exceptional care and responsibility. When your keys are not in use they are stored in a secure place. We tag each key with an identification code, not related to your address or personal information, ensuring anonymity and additional safety. Only our trusted plantsitter Ruben will use them to access your home, no one else. We fully understand this is a top concern for our clients, so feel free to ask us anything about it or share your concerns with us so we can be fully transparent.

Absolutely! We only offer our service after we’ve met you in person to exchange the keys. After scheduling a watering session, add one of these your booking At-Our-Door Key Exchange where we meet you at Hamerstraat 70, 1000 Brussels. At-Your-Door Key Exchange where we get to see your plant (and pets). In case you prefer to meet us before you make a booking, feel free to pass by, have a coffee, ask us your questions!

Yes, we do accept digital or code access for homes that have smart locks or security systems. Just ensure that the code provided is operational during your booked time-slot and provide any necessary instructions for its use. Please remain reachable by phone, so we can contact you in case we need more info upon arrival.

We offer two key exchange services: At-Our-Door Key Handover where clients can drop off or pick up keys at our location at Hamerstraat 70, 1000 Brussels. This service is included in all plans. At-Your-Door Key Handover where we come to your location on your booked time-slot to collect or return your keys. For this service we charge € 9,99. Whichever has your preference, you should schedule it in advance so we can be sure to met each other in the chosen time-slot. How? When you finished STEP 1 (Scheduling Watering Session) continue to STEP 2 and STEP 3 (Schedule Personal Key Handover) and choose a time-slot to meet each other. Upon your return, you can collect your keys back at-our-door OR at-your door based on the key handover method you chose with your booking. If your plans change feel free to cancel or change the personal key handover booking through the link in your confirmation email. If it is last minute and you will not make it on time, don't worry, just contact us through WhatsApp (+32) 474316831.

Yes, in that case you don't have to book the key handover service. Keep in mind one of the advantages of the personal key handover is also to get to know us beforehand and to discuss any important home/plant issues before we visit your home. If you prefer it this way don't forget to write all the instructions on the intake form.

Yes, you can certainly choose to leave your keys with us if you anticipate booking more watering services in the near future. We understand that this can be more convenient for frequent travelers or those with busy schedules. Your keys will be securely stored and labeled anonymously to ensure utmost privacy and security.

If our plantsitter encounters any issues accessing your home, we'll contact you immediately. We will never force entry or try to manipulate a jammed lock. We ask you to remain in reach by phone during your booked time-slot.

We take utmost care when accessing your property for watering your houseplants. However, in the unlikely event that any accidental damage occurs, we will promptly notify you. Our company holds liability insurance, which covers damages caused during our services. We will work closely with you to ensure the damage is repaired or adequately compensated for. Your satisfaction and trust are of the utmost importance to us, so rest assured we always aim to make things right. Please read WaterMyPlants Terms and conditions for more info on this topic.

If our standard key exchange times don't work for you, please get in touch with us, and we'll do our best to accommodate a time that suits your schedule.

Certainly! If you have a specific need that's not addressed by our listed add-on services, please reach out to us. We are happy to discuss custom service options to ensure your plants/plants/pets get the care they require.

Add-on services are performed on the same day as your watering session. For example if you book a 'feed my pet' add-on, it will happen during that day’s watering service. To have the service more than once, you would need to book more watering sessions.

Our current main service is plantcare at home. Alle the extra home/plant/pet add-on services we provide during those visits are currently only available as add-ons. If you wish to book recurring add-on services (like empty mailbox, basic pet care,..) you have to book multiple watering visits. For pet-owners only this is not as convenient, therefore we encourage you to contact us with your pet related service questions so we can make a personalized offer.

Yes, you can cancel a plant watering session, key exchange or add-on services up to 48 hours before the scheduled appointment and receive a full refund, no questions asked. This can be done directly through the online booking system or through a link in your confirmation email you received. In case you wish to add any add-on service after your booking is completed, just contact us and we will change your booking.

Absolutely. We provide updates and photos after each visit to keep you informed about the condition of your plants and to confirm that the requested services have been completed to your satisfaction.

When your municipality is not listed on the booking page it doesn't automatically mean we don't offer our service there. Contact us and we'll take a look at your request.

Check your spam / junk folder for the confirmation email. If found, mark it as "Not Spam". Add our email (info@watermyplants.brussels) to your contacts to prevent future issues. If it's not there, contact us.

Please reach out to us so we can help inform you about our services. You can leave us a message by filling in the Contact Us section on the Home Page. Urgent? Don't hesitate to call us! +32 474316831.